Return Policy

HASSLE-FREE RETURN POLICY

 

If you're not satisfied with an item, simply return it in its original condition within 30 days of receiving it and we'll apply a credit to your ZORANDA account for the purchase price, less shipping and handling charges. Credit will be applied once the item has been received and accepted by our Order Processing Center. In order for your credit to be processed promptly, please follow the Return and Exchange Procedure below. 

Please note that the satisfaction guarantee policy does not apply to (i) goods that cannot be returned for hygienic reasons (e.g., cosmetics, lingerie, some leather goods, swimwear, earrings, etc.), (ii) goods that have been made to your specifications or personalized, (iii) goods that have been assembled or installed, (iv) goods that, by their nature, cannot be returned, or are liable to deteriorate or expire rapidly, (v) goods sold as "clearance" and/or "final sale,", “sales events”, “flash sales” or (vi) luxury items.

 

Should any of your items be delivered to you in a damaged condition or if the number of items doesn't match the bill of lading, you must let us know within 3 days of delivery. Please return any damaged items to our Order Processing Center. Pending its evaluation by our Returns department, we will make arrangements to either ship you an undamaged item at no extra cost to you or issue a full refund as per your original method of payment. For damaged goods, ZORANDA will cover the cost of shipping the item back to us.

 

If any of your goods are faulty (other than goods that arrive damaged, the return policy for which is described above), you have 10 days to return the goods to us pursuant to the procedure below. Pending its evaluation by our Returns department, we will make arrangements to either ship you a replacement item at no extra cost to you or issue a full refund as per your original method of payment. For faulty goods, ZORANDA will cover the cost of shipping the item back to us.

 

From time-to-time, we hold final clearance sales on items offered at extra discounted prices. Unfortunately, we cannot accept any returns or exchanges on final clearance sales items. These sales will be clearly marked, and sometimes marked with countdown timer so that members are aware they are purchasing a no-refund/no-exchange item, unless defective. At ZORANDA, we’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns in these cases except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service at care@zoranda.com


This return policy does not apply to minor faults or defects, in which case we will repair the good or grant a partial credit to your ZORANDA account for a portion of the purchase price.

 

 

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