Zoranda FAQ

At Zoranda, it’s our utmost priority to help you discover great deals on unique, quality fashion products. We want you to be delighted with what you order. Please know that if you ever receive an order that does not meet your expectations, we'll do our best to find a solution. Satisfaction & Smile Guaranteed!

The Basics

Ordering

International

Vouchers

Shipping & Returns

Social Media

Account

Careers

Modeling


The Basics

What's an event?

The great deals you find at Zoranda are limited-time offers and limited stock offers. Every deal will complete the stipulated time period it has been set for, however, in cases where the stock participating in the deal is sold out earlier then the deal is not visible anymore.

New offers launch are set every day and most last 72 hours. Some of our events feature items from single brands; others combine brands into themed collections.

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When do events start?

New events begin every day at 6am PST. Think of them as a treat to go with your morning coffee or tea.

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How long do events last?

Most events last 72 hours—then they move along to make room for something new! Occasionally events will be extended.

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How do I know what events are coming up?

Check out the Upcoming Events list on the homepage. If you click on an event name, you'll learn more about that event. We'll also email you to let you know when your favorite brands are coming up. Don’t forget to subscribe to our email list to stay updated.

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How do I know if one of my favorite brands is coming back?

Not just yet. We're always adding new features though. Whenever possible, we’ll email you. We'll send you a message when one of your favorites is coming up. You can also keep an eye on the Upcoming Events list.

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Do you have a physical store?

Nope! We're an online-only boutique.

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Where can Zoranda ship?

We ship to the United States, Canada, Australia, the United Kingdom/Ireland, Mexico, Hong Kong, Singapore, and more than 100 additional countries. To view the products available to you, change the country where your purchases will be shipped at Zoranda checkout page.

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Can I shop on my phone or tablet?

Yes! Zoranda.com is mobile responsive and you may use any iPhone/iPad and Adroid phone models to shop on.

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Where are your products made?

We work with many different brands that produce goods around the world. Look for origin information on the product page.

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Ordering

Why is my order still "processing"?

We search far and wide to find great deals! Getting the goods we find into your hands requires a few steps. When you order, the brand ships your item to us first, so we can inspect the quality. We also gather all your items into one package to keep the shipping & handling cost low. That's one way we're able to offer such great deals!

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A product I want is sold out. Can I still get it?

If a sales event has ended or an item is sold out, then we may run a sales event for that item in the future. However, this feature is not added and its not feasible for us to arrange one item and sell it to you when its sold out. Till we add a notification feature on this soon, the best way forward is to utilize the sales event in the timely fashion as you can.

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Can I search for the item I want?

Yes! We have a search box on our site. Search terms like "funky t shirt" or "floral dress" and we will show you all those items currently available on the site.

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I can't find a product I saw last week. Where'd it go?

Products on Zoranda are usually available for 72 hours. If it’s not shown in your user-front then it is sold out in a sales event. However, please note that the same product may be available on Zoranda in retail section. Please visit the subject category and sub category or search the item in the search bar. The price may not be the same as it was on the sales event, since the sales event has ended.

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What is ‘Wallet Addition’? I purchased an item and paid fully. But there is a balance shown in my account as ‘Wallet Addition’?

Zoranda is one and probably the only fast fashion retailer that works on collective buying bargain and benefit-provision model. This means that when we present an item in a sales event or in retail, we negotiate with the brands and makers on two levels. One is the price and the other is a collective discount. Price is obvious as we pass on that discount to you. Whereas, in collective discount, we ask the participating brands to commit on a further discount at different sales volumes. If total number of sales exceed a set number, then a further discounted price would apply, if the sales figures cross a further touch point then even more discount is applied. You may have bought the product from Zoranda at a set price, the further discount we negotiate, we add that into your Zoranda account as ‘Wallet Addition’. This is the amount you can spend on Zoranda for future purchases.

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What size should I order?

Because we sell products from many different brands, sizing varies. You can click the link to the size chart on the product and event pages. We display vendor sizing whenever possible. If the vendor does not supply a chart, please feel free to contact our Customer Care Specialists.

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Where's the size chart?

We post a link to it on the event page and alongside the product information within the images section.

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How long will it take to get my order?

Our process is a little different from how most online stores work. We make bulk orders when each of our events ends—that's one of the ways we're able to offer such great deals on so many unique fashion products every day. Next, the brand sends your goodies to us and we ship them to you. Take a look at the product description pages for specific details about each item. The shipping & handling time frame depends on what items you order and to which countries you are having them shipped. Once your order is shipped, we’ll email you a tracking number and you can always check your order's status under My Orders.

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How do I check my order status?

Go to My Orders section in your account. You'll find details there.

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What payment methods do you accept?

We accept:

  • Visa, MasterCard, Discover and American Express
  • PayPal
  • Store credit

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How do I know if I've been charged for my order?

Credit and debit cards

As soon as your order is placed, we authorize the card for the full order value to confirm that funds are available. We capture the funds (charge your card) once your items are in transit, but no later than the fifth day after card authorization. Authorization does not charge your card.

Paypal

Funds are captured from your PayPal account as soon as you place an order. Your entire order is charged at that time. If we are unable to fulfill any part of your order, you will be refunded directly to your PayPal account.

Other

In some cases, your card is charged immediately after the funds are authorized. This happens when your order contains the purchase of a gift card or a voucher, is being paid for using a pre-paid card or is being shipped directly from the product's vendor instead of from Zoranda's warehouse. If any part of your order is not fulfilled, you will receive a refund.

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I placed an order. Can I change the shipping address?

Yes! If your order has not yet shipped, you can change the shipping address in the My Orders section of My Account.

  • If you change a shipping address on an order that has subsequent free shipping & handling orders associated with the original order, the shipping address must change for all subsequent orders.
  • If original shipping address was to contiguous 48 states, the new address must also go to the contiguous 48 states.
  • If original shipping address was outside the contiguous 48 states but still inside US, the new address must be the same state.
  • International orders are not eligible for shipping address modification.
  • If original shipping address is to a non-tax-applicable state, the new shipping address must also go to a non-tax-applicable state.
  • If original shipping address is to a tax-applicable state, the new shipping address must go to the same tax-applicable state.

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I placed an order. Can I change the payment method?

We are usually able to change the payment method if the order has not already been invoiced. Please contact our Customer Care team as soon as possible to see what options are available.

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I placed an order. Can I add an item?

Yes, you can add an item to your order as and when you like.

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Where do you get the strike-through prices that are listed on your products?

Unless otherwise noted, the strike-through price displayed for products on our Web site is based on the suggested retail price for the product provided to Zoranda by our vendor. The strike-through price is not a price at which Zoranda previously sold the product. Because we sell our products over the Internet internationally, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such information. Nothing can replace your own comparison-shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.

We always strive to provide you with the best prices on the items we sell, but we encourage you to do your own comparison-shopping as well. For items that we offer as a set, the strike-through price is based on the total of all the suggested retail prices for each item in the set. For clothing items that are priced higher for larger sizes, we average the prices across sizes to determine the strike-through price. While pricing is not an exact science, our buying team has years of retail experience and partners with our vendors to determine whether an item is comparable based on the type and quality of the material, and the construction of the item. Ultimately, our “compare at” price is an estimate of the original retail price of comparable items.

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International

Does Zoranda ship internationally?

Yes! Zoranda orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland and over 100 other countries. To see which countries we ship to, simply change the shipping address at the checkout page to see the countries we ship to.

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Shipping & Returns

What delivery methods does Zoranda use?

Most Zoranda orders are sent via USPS, FedEx or UPS. For very large items that require special handling, we sometimes partner with Home Direct USA. Canada, Australia, United Kingdom and Ireland and other international orders are shipped via DHL and by our partner logistics and postal partners depending on the location of our warehouse and the vendors we work with. We regularly revise the reevaluate our postal partners to deliver the items to you in less cost and less time.

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Does Zoranda ship internationally?

Yes! Zoranda orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland and over 100 other countries.

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What are Zoranda's shipping & handling fees?

Currently Zoranda does not charge for shipping the orders to any country, till the offer lasts on December 31, 2016 11:59 PST. We may revise the free shipping option as and when needed. The product detail pages contain the information about shipping charges (currently none) and are updated on daily basis.

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Will my entire order be shipped in one package?

Usually, yes, your entire order will ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may be shipped to you to fulfill the order.

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How do I track my shipment?

Go to My Orders. Each shipment will have a link to click for tracking information.

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Do you have local pick-up in USA or Canada?

No, we don't. We are an online e-commerce company and by not running the store and pick-up locations, we reduce our operations cost and ultimately pass on those savings to you.

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Can I return items on Zoranda?

At Zoranda, we’re committed to you, our customers. We’re able to offer such amazing discounts because we don’t house inventory after our sales end. However, we do have Hassle-Free return policy. If you're not satisfied with an item, simply return it in its original condition within 30 days of receiving it and we'll apply a credit to your ZORANDA account for the purchase price, less shipping and handling charges. Credit will be applied once the item has been received and accepted by our Order Processing Center.

If something doesn’t meet your expectations, we’re committed to doing our best to help you find a solution. Please refer to our ‘Hassle-Free return Policy’ here. For questions, contact our Customer Care team at care@zoranda.com

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What if my order arrives incomplete, incorrect, damaged or defective?

We’ll work to resolve the problem immediately—simply contact us at care@zoranda.com for a quick response.

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What does it mean if an item is ready to ship?

An item that's ready to ship can leave the warehouse in 1-2 days. All of the shipping & handling options specific to your order will be available for you to review and choose from at checkout.

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How quickly can I receive ready to ship items after I place the order?

Most ready to ship items can reach you in as few as 3-4 days. Estimated delivery dates or ranges will be listed at checkout along with the entire shipping & handling options specific to your order.

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Social Media

What social media sites does Zoranda use?

We like to keep up with all the hot spots! We're on Facebook, Instagram, Polyvore, Pinterest, Twitter, and Snapchat. Look for us wherever you socialize online.

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Where can I send you photos of cute Zoranda clothes in action?

We'd love to see them! Share your photo with us on Instagram. Make sure you follow @Zorandalive and tag #Zorandafind. We love it when people share photos of their Zoranda cuties wearing great finds or just photos of the finds themselves!

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What if I don’t have Instagram?

You can always share photos with us on our Facebook page or on Twitter as well. Or, email us at submissions@zoranda.com

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What kind of photo can I send?

We want to see your family's Zoranda style. What's your favorite Zoranda outfit? Have any Zoranda clothing brightened your day? New looks that you love? Please only send photos that you own and that feature your finds, yourself and your kids.

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What are you going to do with the photo?

We love to share photos of Zoranda cuties and finds, so you might see your photo on our site, on one of our social pages (including Facebook, Pinterest, Instagram and Twitter) or in an upcoming Zoranda promotion!

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Will my personal details be made public?

We want to give your cutie the spotlight! If you submit photos to Zoranda via email, upload process or social media (such as Facebook), we may include the name of the sender in the posting. Remember, we only have access to the name associated with the account from which you provide the information (e.g., your Facebook username or the name on your email account). We'll never share your contact information.

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Can I still use the photo in my Facebook/Instagram/etc.?

Yes!

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Account

How do I unsubscribe from your email newsletter?

You've got several options for email delivery: daily, weekly and occasional alerts. To choose your preferences or to unsubscribe, visit the Email Preferences page. Please allow 5 days for our records to be updated. Even when you don't receive emails, you're still a member and you can shop by visiting the site directly on your computer and/or from your iPhone/iPad and Android phones for on-the-go access.

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I forgot my password. Can you help?

Not directly—passwords are private and encrypted so we can't see them. But you can visit My Account to change your password.

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How do I change my password?

Visit the Account Information page. That's where you can easily update your password.

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How do I change my email address?

Visit the Account Information page. That's where you can easily update your email address.

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Careers

Are you hiring?

Yes! We're hiring fantastic people to work in all of our locations. Our Careers page will give you more information and a list of positions. Even if you don't see a perfect match for your skills, feel free to send your resume—you never know what will pop up!

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Modeling

Can I volunteer to be a Zoranda model?

Say cheese! We're always looking for smiling faces around our locations area to model for the site. Visit our Models page for more information and to give us your contact information.

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